Computer setup and troubleshooting
Software problems, a new PC or laptop, or planning a file transfer. What can be transferred depends on the old device’s condition and whether its files are accessible.
HOME TECHNOLOGY HELP · DURHAM, NC
Computer, Wi-Fi
and printer help
at home.
A device that won’t connect. Software that won’t behave. A new computer still in its box. Start with what’s happening, and we’ll talk through the next step.
Opens the Technology with Paul request form.
Technology with Paul · Part of Trade and Task Home Services.
Work directly with Paul
Expected cost discussed beforehand
Visits by appointment
IN-HOME TECHNOLOGY HELP
A useful place
to start.
Share the device and the issue.
Paul will review the job first.
Home Wi-Fi and router help
Investigate connection problems, modem and router setup, and everyday home-network issues. Some problems need your internet provider or replacement equipment.
Printer setup and troubleshooting
Set up a printer, connect it to Wi-Fi or investigate common printing problems. Share the model and the computer or device you want to print from.
Email and account settings
Help with email setup, account settings and available recovery options. You stay in control of passwords and verification codes.
Streaming and smart-device setup
Connect and set up streaming devices and smart-home equipment. Share the model first so Paul can confirm whether the setup is within scope.
Everyday technology advice
Patient answers to computer questions, help thinking through a purchase, and basic guidance on updates, account habits and backups.
Not sure it’s on the list?
Describe the issue. Paul will let you know if a specialist or another provider is a better fit. Advanced data recovery, electronics repair and specialized cybersecurity or compliance work are outside the listed services.
Looking for help at work?
Explore occasional support for office computers, networks and devices.
IN-HOME TECHNOLOGY VISITS
Know the
starting point.
The initial visit covers useful assessment, troubleshooting or setup. Some issues need more time, replacement equipment, parts or a specialist. A fix within the first hour is not guaranteed.
If more work is needed, we’ll agree on the scope, when additional billing starts and the revised total before continuing. No extra charges are applied retroactively.
Full technology visit policiesFROM REQUEST TO VISIT
A clear next step.
Less tech guesswork.
You explain the problem. We work through the options together.
- 01
Tell Paul what’s happening.
Share your city, the device or software involved and what you’ve already tried. No technical vocabulary needed.
- 02
Agree on the plan.
Paul reviews the request, discusses scope and expected cost, and confirms a suitable appointment with you.
- 03
Work through the issue.
Get practical help and clear explanations, with your approval before additional work or costs.
BASED IN DURHAM, NORTH CAROLINA
Local help.
Let’s check your area.
Durham is the primary technology service area. Nearby Triangle communities, including Raleigh and Chapel Hill, may be practical too.
Share your location with your request. Any travel fee and the expected visit cost are discussed before booking.
Ask about your locationLET’S START WITH WHAT’S HAPPENING
Tell Paul about
your technology.
Share the device, what it’s doing, what you’ve already tried and your city or neighborhood. You don’t need to diagnose the problem first.
Please leave passwords, verification codes, payment details and sensitive business information out of your message.
A conversation comes first.
Open technology request formOpens the existing Technology with Paul form. Your request goes to Paul for review.
technologywithpaul@gmail.comEvery visit is agreed in advance. We’ll discuss the issue, scope, expected cost and a suitable time, then confirm the appointment individually. A request is not a confirmed booking.
A FEW HELPFUL ANSWERS
Home technology
questions.
Could a Wi-Fi problem be the router or internet provider?
Either is possible. Tell Paul whether all devices lose the connection or just one, when it happens, and which modem and router you use. Some problems need your internet provider or replacement equipment.
What should I have ready for printer setup?
Have the printer, its power cable and the computer or device you want to print from available. Share the printer model and any error message before the visit. You enter your own passwords or verification codes if needed.
Can you move files to a new computer?
Paul can help plan a transfer and set up the new computer. What’s possible depends on the old device’s condition and file accessibility. Tell Paul whether it turns on and which models are involved. Advanced data recovery is outside the listed services.
Is everything fixed in the first hour?
Not always. The $50 in-home visit covers up to one hour of assessment, troubleshooting or setup. Before the hour ends, Paul will discuss any further work. Additional time is $37.50 per approved 30-minute block. Parts, replacement equipment, paid software and any travel costs are separate and agreed beforehand.